Benchmarking & Measurement



Not having a measurement of customer experience in your business is like playing a game of sport and not keeping the score. You need a score to know how you are doing and what you need to do to improve.

Previously benchmarking & measurement of the customers experience has been very difficult to do.

Customer Radar has changed that. Now every customer, every day can be given the opportunity to provide a customer experience rating and insight based on their experience in real time.

Benchmarking is the tool that enables your business to understand how you compare. It enables you to see the changes in the customer experience your business delivers from hour to hour, day to day, week to week, month to month and year to year.

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Benchmarking & Measurement

Not having a measurement of customer experience in your business is like playing a game of sport and not keeping the score…

Benchmarking & Measurement

Customer Comments and Insights

The comments provide you with the insights and actions that will enable your company to continue to improve…

Benchmarking & Measurement

Complaints and issue management

Every business that has customers will have customers who were not completely satisfied with their experience…

Complaints Management

Data analysis

There are a number of data analysis methods that can be used however one of the simplest and most effective is Net Promoter Score or NPS…

Data Analysis