Data analysis



  • There are a number of data analysis methods that can be used however one of the simplest and most effective is Net Promoter Score® or NPS®.
  • NPS® is a simple measure that classifies customers into three categories.
    • Promoter – Very enthusiastic supporters
    • Passives – Customers who are happy but could be swayed to the competition
    • Detractors – Customers who are less than satisfied and are high risk of leaving
  • NPS provides a single number that is used to benchmark performance, making it easy to use and easy understand your customers.
  • Customer Radar provides a live analysis of your NPS® score across your business at every level of the organization.
bub-01

Benchmarking & Measurement

Not having a measurement of customer experience in your business is like playing a game of sport and not keeping the score…

Benchmarking & Measurement

Customer Comments and Insights

The comments provide you with the insights and actions that will enable your company to continue to improve…

Benchmarking & Measurement

Complaints and issue management

Every business that has customers will have customers who were not completely satisfied with their experience…

Complaints Management

Data analysis

There are a number of data analysis methods that can be used however one of the simplest and most effective is Net Promoter Score or NPS…

Data Analysis