We’re excited to announce a partnership between Customer Radar and ezyVet - helping vet practices get fast customer feedback and grow their Google reviews.
Customer Radar is a real-time customer feedback and Google reviews platform. Developed with busy people in mind, Customer Radar is intuitive and easy to use – so you can focus on delivering great experiences that your customers will love. Even better, it takes only 90 seconds to set up in ezyVet!
The Customer Radar ezyVet integration is quick and easy for your customers too. Customer Radar asks just two simple questions of your customers: how likely they are to recommend your practice, and why.
The feedback is straightforward and gives instant insight into what your customers think, love, or could be improved based on their experience.
It comes as no surprise that it costs a business up to 25x more to get a new customer than to retain an existing one. The trickiest part is that 96% of customers won’t complain - they just won’t come back. So, what can you do? The fix is easy enough: make it easy for your customers to tell you what they think about their experience.
With Customer Radar and ezyVet, it’s easy to communicate with customers directly and privately.
With real-time alerts, you’ll be notified as soon as feedback comes in. You can email or text message the customer directly from within the platform and a selection of reply templates make it quick to find the right response. Better still, team members with permission can also reply to customers, leave internal notes and close feedback tickets to show the customer has been looked after or issues have been resolved.
As you’ll no doubt know, Google is the first point of contact for many people looking for a new vet, which makes it critical for engaging new customers. With 90% of customers now trusting online reviews as much as personal recommendations – it pays to have a strong online reputation so you can attract more customers.
Customer Radar automatically invites customers to give a Google review after they’ve left feedback. More reviews, more often are key to helping you grow your online reputation - helping to attract more customers.
By sharing customer success metrics like Net Promoter Score, discussing customer feedback and celebrating Google reviews, you’re actively keeping the customer at the centre of your vet practice every day. Celebrate team members that are providing great experiences, and coach those who can up their performance.
You can select the appointment status and types that will send an invitation to your customers to submit feedback (e.g. Completed, Departed, Surgery, Grooming, Follow-up, etc).
Customer Radar and ezyVet have made it super easy to set up and try with a no-risk 30-day free trial.
Get in touch today for more info on how to take control of your customer feedback and grow your Google reviews with Customer Radar and ezyVet.