Why Customer Radar
Imagine having a Customer Radar, keeping you connecting and alerting you for signals from your customers. At Customer Radar, we help you effortlessly stay connected, making sure you never miss a beat. For over 15 years, we’ve partnered with businesses worldwide, turning both private feedback and public reviews into direct connections that drive genuine growth.
With our expertise in reputation management, we not only provide world-class technology to make the process as easy and as automated as possible, we also guide companies on how to harness valuable insights for smarter decisions, improved customer experiences, and team engagement to create a strong foundation for growth.
Customer Radar enables you to easily connect with your customers, so you can capture, manage and amplify your reputation to make it your strongest competitive advantage.
Review-based Marketing
Your reputation is your most powerful asset, and most businesses keep it hidden. Review-based marketing involves using your customer feedback and reviews to drive your customer acquisition. It provides validation and social proof for businesses that operate in a local area and rely on new customers to thrive.
Review–based marketing works by putting your customer's voice in front of your potential customers, giving them the confidence they need to book or buy from you.
Don't take our word for it.
When people are looking for a service provider, they want to know the service they're going to get is not just good, it's great. You can say ‘we’re the best’ all day long, but people want to hear it from people like them. And that’s what review-based marketing is all about.
70%
of people trust reviews / recommendations
more than any other marketing
91%
of happy customers are happy to leave a review... you just have to make it easy
"The service is critical to my business. The interaction with the customers and also prompting them to leave Google reviews has increased my new customer intake 38%"
Customer Acquisition Flywheel
We see customer acquisition as a flywheel, not a funnel.
Attract – New customers usually check you out online before reaching out. That’s why having a strong online reputation is important for turning Google or AI searches into visits to your website.
Convert – Once visitors arrive, it’s crucial to show them why they should choose you over others. We help you do this by highlighting your excellent reputation with fresh customer ratings, reviews, and testimonials.
Retain – After they’ve become customers, delivering a great experience keeps them coming back. Celebrate what went well with your team, and use positive feedback to strengthen your reputation. If a customer isn’t fully satisfied, we help you address concerns privately so you can keep their business and avoid negative reviews.
ATTRACT
Attract helps you get more Google Reviews by automating the process of asking customers after an appointment, transaction or interaction. And if by chance they didn’t have a great experience, there is an option to share their thoughts with you privately, reducing the risk of bad public reviews.
With a steady stream of high-quality Google reviews every month, Google will start to make you more visible, and you'll start to get more traffic to your website.
Without regular new high-quality reviews, prospects will simply overlook you and go to your competitors.
The good news is Customer Radar automates this so you don't have to do anything.
CONVERT
Once you’ve got a prospect to your website, Convert helps you convert more web visitors to customers by putting your best reviews on your website homepage with your live Customer Rating and Review widgets. It’s simple to install and provides a continuous feed of your best customer reviews.
Building a good website that converts visitors to customers is hard - but it’s a lot easier when your customers tell your story for you.
By putting up-to-date customer reviews on your homepage where visitors can read them easily, you'll convince more of them to choose you. It’s a simple and highly effective way of increasing your conversion rate of website visitors to customers.
RETAIN
Retention is key to growing your business. If customers don’t return, growth becomes a challenge. The best way to understand what keeps customers coming back is to ask for their feedback. By collecting and analyzing this feedback, you’ll discover what your customers value, what you’re doing well, and where you can improve, allowing you to tailor your services to meet their needs.
Customer Radar RETAIN equips you with the tools to attract new customers and get the most from your existing ones. Respond to feedback in real-time or automatically, and monitor all insights in a single dashboard that highlights trends and tracks your NPS. Easily share positive reviews with your team and on social media, so everyone stays focused on delivering an excellent customer experience, helping you build a strong reputation and drive business growth.
Request for Review
The process is all based on sending out a request for review, which happens automatically. Customer Radar connects directly to your booking system (or CRM) and triggers a request for review once a booking has been completed. It’s fully automated and ‘set and forget’. You just need to wait for the reviews to flow in.
With RETAIN package you can engage directly with reviewers if you want to, or you can let the system automatically respond for you. It’s the simplest and easiest way to grow your business and costs a fraction of what you would need to spend on Google Adwords!