Skip to content
retain-header
reteain-header2

Keep your customers coming back for more

Customer Radar Retain includes all the functionality of the Attrac and Convert packages plus adds all the features you need to improve customer retention, learn how you can improve your customer experience, engage your team and manage any complaints in private.

It is the complete package which can automate the entire process so you don't have to worry about a thing.

 

retain-hero
customer-radar-dashboard-laptop

Retain

Retain gives you all of Customer Radar in one comprehensive package. It incorporates the best of Attract and Convert and adds a further level of communication, visibility and analysis. 

With Retain, you can reply directly to feedback - this allows you to engage directly with any unhappy customers and put things right. You can automate as much or as little of the process as you like, making it completely hands free if you choose.

You also get access to a range of sharing tools, that allow you to share feedback with staff and to your social media, which helps retain and engage staff. There is also a comprehensive dashboard that allows you to see themes, track NPS and figure out exactly what your customers care about, so you can do more of it.

With retain get the deep insights you need to not only get more bookings, but also keep the customers you win happy and engaged in your business so they keep coming back.

  • Access to all Customer Radar functionality
  • Full two-way communication with customers
  • Access to full dashboard for analysing all of your reviews

The company and customer experience

Your Customer's
Experience



screenshot-button

 

Your
Experience

solution-feedback-request-new
CUSTOMER

Request for private review

The review sequence is triggered automatically when an appointment, booking or milestone is completed. The invitation typically goes out to your customer 1 hour later. You can easily set rules that control who gets and doesn't get an invitation. 

feedback-provided
CUSTOMER

Private review provided

Your customers completes a short online form giving you a score out of 5 and an optional comment. It's quick and easy for them to complete and can be done on a mobile phone in moments.

COMPANY

Alert to new review

You get an email as soon as your customer leaves a review for you. The email contains the name of the customer, the rating and the comment so you don't have to go anywhere else.

receive-alerts
COMPANY

Respond instantly to reviewer

You can respond to the customer directly from the alert, which is particularly important when your customer isn't completely satisfied and you want to act on it.

respond
COMPANY

Update Customer Score

All of your positive feedback flows directly into your Customer Score widget on your website helping convert website visitors into customers.

customer-score-card2
provide-google-review
CUSTOMER

Request for Google review

Everyone that gives you a review can be asked to provide a Google Review. A steady flow of Google reviews helps drive demand for your services and improves your SEO ranking in Google.

personalised-offer-card-
CUSTOMER

Personalised offer

Everyone that gives you feedback can be sent a personalised offer inviting them, or a friend / family member to make a booking at a time the you're not busy.

COMPANY

Analyse your reviews

All your feedback is presented in a dashboard that allows you to analyse feedback in different ways, learn how to improve and tracks how satisfied your customers are over time.

With all your feedback in one place you can see themes and start to build deliberate strategies to improve the experience you offer and in doing so build a more sustainable business.

dashboard