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Convert more website visitors into customers

 

Building trust with your customers is key to growing your business. However, you might be missing out if your happiest customers leave without sharing their positive experiences.

Potential customers are researching you and your competitors online, often before you realize it. If you’re not giving them a clear reason to choose you, you could lose them to someone else.

People want proof that you deliver quality. Customer Radar Convert automatically collects and displays real customer scores, up-to-date reviews, and testimonials right on your website. This showcases your hard-earned reputation and turns it into a powerful tool to win new business.

 

 

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Convert website widget

Convert

Getting prospects to your website is important, but what happens when they get there? Do they book, or do they look at your website and go somewhere else? The more visitors you can convert to bookings, the faster your business will grow.

Unlike Attract, Convert starts with a request for private review rather than a Google Review. Positive private reviews flow directly into your own Customer Review website widget that helps convince website visitors to book with you. You’re alerted automatically to any negative private comments so you can jump on them quickly. 

Later on, customers are asked for a Google review which means you might get a few less Google Reviews but the quality will be higher. You also get the opportunity to send a targeted offer to customers that left you a positive review. The offer might encourage them to come back at a particular time or refer a friend or relative - either way, it helps to fill your schedule!

  • Automatically send request for private feedback and Customer Score
  • Highly customisable Customer Score widget for your website
  • Ability to request a Google Review and send a personalized offer
  • Set and forget system
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"We started getting excellent feedback. We wanted to do it to increase our presence on Google which it did, but the biggest and most unexpected payoff was the impact of the feedback on the team as we shared it."

Tara Williams, Practice Manager -
The Wellington Dental Practice

READ THE FULL CASE STUDY >

The company and customer experience

Your Customer's
Experience



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Your
Experience

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CUSTOMER

Feedback request sent

The feedback sequence is triggered automatically when an appointment, booking or milestone is completed. The invitation typically goes out 1 hour later. You can set rules that control who gets and doesn't get an invitation. 

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CUSTOMER

Private review

Customers are invited to score their experience out of 5 and provide a comment 

COMPANY

Alert staff to new review

You get an email as soon as a customer leaves a review for you. You don't know who left it specifically. If you want to know that you need to upgrade to Retain. 

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COMPANY

Update Customer Score widget

All of your positive review flow directly into your Customer Score widget on your website that helps convert more of your website visitors into bookings.

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CUSTOMER

Google review

Everyone that gives you feedback can be asked to provide a Google Review. A steady flow of Google reviews helps drive demand for your services and improves your SEO ranking in Google.

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CUSTOMER

Personalised offer

Everyone that gives you positive feedback can be sent a personalised offer inviting them to refer a friend or perhaps come back for a discounted treatment at a time when you're not busy.