Automate your in person and online reputation management from ezyvet
Every customer experience is a chance to capture, manage and amplify your reputation.
Reputation growth flywheel
A flywheel is all about building continuous momentum. Every action is an opportunity to make it move faster, to a point where it takes on a momentum of its own.
Customer Radar is your reputation flywheel. It enables you to attract more enquiries, convert them to customers, increase retention and automate the process of amplifying your reputation.
Features
One product, built around a simple idea: turn your reputation into your most powerful growth asset.
Here's how it works, from the first feedback request through to turning happy customers into your best marketing.
It all starts with feedback
Set it up once, and let Customer Radar trigger feedback requests directly from ezyVet software, with no manual work required.
Choose who gets asked, when, how often, and whether by email or text message, and automatically remind those who haven't given feedback yet.
Attract
Get found by more of the right customers
Your reputation shows up everywhere new customers are searching, from Google to AI search tools and review sites, so you're easy to find and easy to trust before the first conversation even happens.
Convert
Turn more visitors into customers
Show real proof at the moment it matters. Share your live customer score and recent reviews on your website or any screen, so prospects see exactly why people choose you.
Retain
Stay closer to your customers than ever
Understand what your customer are telling you.
Keep your team in the loop.
Catch issues before they become a problem online.
Amplify
Let your happy customers do the talking for you
Invite customers to leave a review on Google or any other review site and automatically share your best feedback and reviews, turning every happy customer into your next one.
Attract more enquiries
Before a customer ever picks up the phone, makes a booking, commits to a purchase or sends an enquiry, they've usually already searched for you. Customer Radar keeps your reputation visible everywhere that search is happening now, not just Google, but the AI tools more customers are turning to first. That means a steady stream of genuine customer feedback and Google reviews working continuously in the background to build the trust and visibility that gets you found, chosen, and recommended.
Continuous visibility across Google Search and Google Maps
Get found by AI and Google AI Overviews
Maintain a presence across review sites relevant to your business
Capture a growing base of genuine customer reviews doing the work for you, automatically
Convert more enquiries to customers
Once someone finds you, the next question is whether they trust you enough to choose you over a competitor. Customer Radar puts real, live proof exactly where that decision gets made, your website or any screen your customers see, so prospects don't have to take your word for it. They see your actual, current customer rating and your most recent reviews, updating in real time.
Showcase a validated customer rating on your website
Display recent reviews and testimonials on your website
Works on any screen, your website, in-store displays, or wherever you want to build trust
Updates automatically, so what visitors see is always current
Retain more customers
Winning a customer is only the start. Retain is where Customer Radar earns its name, a continuous, real-time radar on how your customers are actually feeling, so nothing stays hidden and nothing gets missed.
Understand what your customers are telling you
All your feedback lives in one live dashboard, replacing guesswork with an ongoing, real-time flow of ratings, trends and comments.
Keep your team in the loop
Great feedback should be celebrated, and action-needed feedback should never sit unseen. Customer Radar shares feedback with your team automatically, so everyone stays connected to the customer experience they're delivering.
Catch issues before they become a problem
Not every customer is fully satisfied, and that's exactly why this matters most. Customer Radar gives customers a private way to tell you first, before an issue ever turns into a public review or a lost customer, and gives your team the tools to close the loop properly.
Amplify your reputation
Your best customers are your best marketing, if you make it easy for them to speak up. Amplify automates that step, turning everyday satisfaction into the reviews, referrals and social proof that feed straight back into Attract, so the more customers you delight, the more new customers you reach.
Automated invitations for customers to leave a Google review or any other review site
Automated referral offers customers can share with friends and family
Automatic sharing of your best feedback and reviews on social media
"Managing feedback easily and using it constructively means everyone wins – happy customers help to build our growing reputation in the market, our team is always boosted by the positive feedback and it gives us the chance to identify where we need to make changes to improve our services.”"
Dr Rachel Gebbie, ARC’s Relationship Manager
We live in a trust economy
The world has changed with access to information easier than ever before. The problem is how do we know what to trust and what not to trust?
People trust real customers more than any marketing messages. They want to know what your customers really think, they want to see up to date review they want to know that people like them trust you.
Most businesses let their best opportunities to build trust, literally walk out the door.
That means they miss out on capturing the hard earned trust they have created which is what helps build sustainability and fuel growth.
Customer Radar helps you capture those everyday experiences, turn them into continuous new reviews, and showcase the trust that creates growth.
85%
of customers trust online reviews as much as personal recommendations.
93%
of consumers read reviews before making a decision of which business to use.
Your reputation is already working. The question is;
Is it working for you, or against you?
Your reputation is influencing buying decisions today, whether you're managing it or not. People check Google, ask AI, read reviews, talk to friends and listen to recommendations long before they ever contact you. So the real question isn't whether your reputation matters. It's whether it's helping customers choose you, or quietly sending them somewhere else.
Customer Radar turns everyday customer experiences into visibility, trust, loyalty and referrals, on a loop that keeps feeding itself. Attract new customers. Convert the ones deciding right now. Retain the ones you've already won. Amplify the ones who love you. Then round it goes again.
Customer Radar connects
seamlessly with your ezyVet software
Easily connect to ezyVet
Customer Radar has a direct integration with ezyVet which means, you can set up your customer feedback and reputation management workflow easily.
It only take a couple of minutes and is easy to do. Click this link if you are ready to get started.
You are in control of your reputation
With Customer Radar you get to choose which appointments trigger a feedback request including how frequently a client is invited to give feedback. You'll get started with best practice settings, which means you are ready to go straight away.
You can always make changes at anytime and our team is here to support you every step on the way.
No Risk - First 30 Days free
Your First 30 days are free, which means if for any reason you aren't getting what you were expecting you can switch it off without any risk.
Our team are always on hand to support you to optimize your reputation management with Customer Radar.
Get set up now
Customer Radar integrates directly with ezyVet making it easy to get set up. For most ezyVet users it only takes a couple of minutes to get up and running and you are guided through a step by step process.
Capture, manage and amplify your reputation.
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