CASE STUDIES
Case studies
See how our customers use Customer Radar to boost client engagement, satisfaction, improve service quality, increase team empowerment and grow their reputation.
Columbus Coffee
From coffee experience
to customer experience
Columbus Coffee wanted a simple way to hear from more customers and better understand what drives loyalty. By connecting Customer Radar with Columbus Rewards, the team gained richer feedback, stronger response rates, and clearer customer insights.
Liquorland
Leading the digital evolution
during lockdown
Liquorland wanted a clearer, more immediate view of what customers were experiencing across its stores. With Customer Radar, the team captured real-time feedback, strengthened customer engagement, and gained practical insights to improve service across the network.
Autosure
From 3.1 to 4.6 Stars: How Autosure Built Trust With Customers It Never Meets
Columbus Coffee wanted a simple way to hear from more customers and better understand what drives loyalty. By connecting Customer Radar with Columbus Rewards, the team gained richer feedback, stronger response rates, and clearer customer insights.
IMPRESSION DENTAL GROUP
Impression Dental Group realises 109% increase Google review volumes
Impression Dental Group is committed to continuous improvement and excellence in our patient care. We were looking for a tool to measure and maintain our customer-centric approach, which we see as vital for long-term success and growth. We also wanted an easy way for patients to share their positive word of mouth via online reviews.
DPL INSURANCE
DPL insurance needed an online reputation that matched their in person reputation.
Learn how DPL Insurance obtained more visibility over their customer experience, gaining thousands of responses and made a number of positive changes to their business.
FRANKLIN VETS
Boosting client satisfaction at Franklin Vets through proactive feedback
Wanting to request, receive and understand client feedback along with challenges in gathering timely feedback due to the nature of client visits, led to the adoption of Customer Radar.
WELLINGTON DENTAL PRACTICE
From strength to strength: The Wellington Dental Practice’s feedback journey
Customer Radar was able to seamlessly integrate with EXACT dental practice management software which The Wellington Dental Practice uses, ensuring a straightforward, hassle free implementation.
KILMORE DENTAL & SPECIALIST CENTRE
Kilmore Dental & Specialist Centre Sees Remarkable Growth in Online Reviews and Patient Feedback
Customer Radar provided an integrated, automated solution that seamlessly worked with EXACT—Kilmore Dental’s practice management software.
ARC VETS
Boosting veterinary service quality through effective feedback management
The integration with ezyVet allows ARC to manage the customer experience at a customer level and ensures that interaction with pet owners is managed sensitively.
MUFFIN BREAK & JAMAICA BLUE
Foodco took the mystery out of how they were doing .
Prior to engaging Customer Radar, Foodco franchises gathered feedback from about 1% of customers. In the first week of using Customer Radar, they collected feedback from over 11,000 customers for Muffin Break alone.
Capture, manage and amplify your reputation.
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