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What is NPS?

Net Promoter Score (NPS), is a customer experience and satisfaction metric widely adopted around the world, and it’s based on one question.

Why Customer Radar?

Every day, we look through the feedback, and if there are any complaints, we do something about it as soon as possible.

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Find out how Customer Radar has enabled customer-centric businesses to grow.

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Check out our blogs on how to get and retain more happy customers.

Build a Customer Experience Culture with Net Promoter Score (NPS)

25 January 2022

Frontline employees naturally have the biggest impact on customer experience in any business, yet so often these are the staff that are left out of the...


How Are You Measuring Customer Experience?

11 January 2022

Businesses all over the world are starting to figure out that happy customers grow businesses – and that customer experience (CX) is key to making those...


Take Control of Your Business’s Online Reputation in 2022

07 December 2021

Did you know that 85% of consumers think online reviews more than three months old are irrelevant? Now ask yourself - how regularly does my business...


The Year of the Customer

10 January 2018

They say retail is dying. Brick and mortar stores are on the clock—closing in troves every day, it’s just a matter of time until everything has switched...


Start 2018 with your reputation intact

27 December 2017

In today’s world, keeping your reputation intact is more important than ever.


How to empower Christmas staff to be customer-loving

06 December 2017

Sales volumes double, even triple. Stock is flying off the shelves, and you’re staring down the barrel of making a third of the company’s annual revenue...


Looking at the past to predict the future: Five key Christmas customer experience trends

31 October 2017

They say history repeats itself. Even in today’s constant state of change, elements of this age-old saying continue to ring true, and at no time of year...


How to stay alive through customer satisfaction

27 September 2017

We all know what a bohemoth Netflix is – and how it and other streaming services have changed the face of TV and movie consumption.


Adapt for the future with data driven decisions

14 September 2017

Times are changing. No longer is data something reserved for a select few—it’s become today’s language of business.


Do you have a customer champion in your business?

27 July 2017

When it comes to customer feedback, it’s easy to get complacent. You might have everything set up right, but what happens if no-one within the business is...


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