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What is NPS?

Net Promoter Score (NPS), is a customer experience and satisfaction metric widely adopted around the world, and it’s based on one question.

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Why Customer Radar?

Every day, we look through the feedback, and if there are any complaints, we do something about it as soon as possible.

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Find out how Customer Radar has enabled customer-centric businesses to grow.

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Check out our blogs on how to get and retain more happy customers.

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“Every day, we look through the feedback, and if there are any complaints, we do something about it as soon as possible. Our customers have been blown away by the fact that we’re not only reading their feedback, but we’re actually doing something about it.”

How it works

Customer Radar makes it easy to manage the voice of your customer using smart feedback and reputation management technology.

The process is simple – Ask, Act & Amplify

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Ask

Your customers need to feel heard – and understood.

Show your customers that you’re here to improve their experience and deliver exceptional services. Invite feedback across email, text, online and any other touch point that suits you and your customer. One rating, and one question. That’s it. And because it’s presented straight after the transaction’s been completed or after an important milestone has been reached, customers are more likely to respond with a fresh experience in their minds.

One rating, and one question. That’s it. And because it’s presented straight after the transaction’s been completed or after an important milestone has been reached, customers are more likely to respond with a fresh experience in their minds.

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Act

Turn customer feedback into business action

It’s time to act and react to every piece of feedback. You’ll receive email alerts whenever a customer gives your business feedback – so you can deal with it as soon as possible. From your dashboard, you can see what customers are saying– and communicate privately and directly with them to fix any issues fast.

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Amplify

Grow your reputation through Google reviews

Customer Radar connects with your customer loyalty feedback, offering a more meaningful understanding of how your customers interact with you. We elevate the initial feedback by offering tell me more’ surveys and Google reviews. By inviting customers to answer a few more questions – it will provide deeper insights into the customer’s experience.

Empower your customers to help to grow your online reputation everyday.


CREATE YOUR BUSINESS CASE


What impact do unhappy customers have on your business?

Calculate your customer lifetime value (LTV) and find out what impact unhappy customers can have on your reputation and your bottom line.

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Try Customer Radar for 14 days

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PRICING


Flexible packages to suit your business at any stage

Listen

Basic pricing plan for smaller businesses wanting to manage feedback. Includes unlimited feedback volume, dashboard management, dynamic comment questions + more.

$ 69 NZD / mo

Engage

Everything in Listen package +interactive live screen, templated and customized reply emails and more.

$ 99 NZD / mo

Amplify

Everything in Listen and Engage +customized options and more

$ 129 NZD / mo

Enterprise

Everything in Listen, Engage &Enterprise + software connectors,customized data integrations andmore

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