Your customers don’t have to spend their valuable time filling out long feedback surveys. They only need to answer ONE question to give you all the feedback you need.

With the right question, you'll gain more insight and collect the details you need to improve business practices.

Live NPS tracking will help you see how your customer experience is performing across each area of your business.

Ask customers for feedback at the right time using the right channel for your business. Invite customers to give feedback via email, text, message, online or other touchpoints that suit your business.

Create your own unique programme with the tone, look and feel that you want. Choose from multiple rating scales and feedback styles including stars, smiley faces + more, and customize the type of customer/feedback engagement that works for you.

Every business should be able to get unlimited feedback from their customers. We want you to gather as much feedback as possible, so we’ve introduced an unlimited feedback volume.

Make sure every issue is solved quickly, and every customer is happy. Get email alerts whenever a customer gives your business feedback. You can also set reminders to follow up and escalate any feedback that has not been actioned.

See live trends and quickly identify what’s working – and what’s not. Comment groups and word clouds detect keywords and phrases customers use to talk about your business. These words and phrases are grouped and analysed instantly showing you what your customers are talking about the most, what they like and where you can improve.

Communicate directly and privately with your customers from within your dashboard. Team members, with permission, can also reply to customers – leaving internal notes and closing feedback tickets to show the feedback loop has been resolved and closed.

Compare areas of your business and see where you need to focus your attention. Track changes in your Net Promoter Score, and compare different stores, business units, team members, days of the week, or even times of the day.

From your frontline team to the CEO – get everyone on the same page. We don’t limit how many of your team can access the dashboard. That’s up to you.

With permission-based rules, you can give as many users access to your customer feedback as you want. You can give them view-only access or empower them to fully manage and engage with customer feedback.

Invite your customers to post online reviews after they give feedback. Helping you to build your reputation and ensuring that your online reviews give a more accurate representation of your customer experience.

Select the feedback you want to share on your website as customer reviews. Share to your brand website, each location’s website or both.

Live-stream customer feedback on any screen to make it easy to share with your teams and keep customer feedback at the center of your business every day.

By connecting customer data and transaction data to the feedback your customers give you, you’ll gather more actionable insight, as well as enable a more personalised experience when managing customer issues.

After your customer has given feedback you can ask them to answer a few more survey questions via a follow-up survey, it’s completely optional. By keeping customer feedback data separate from survey data, it enables businesses to focus on actioning everyday feedback. While survey data will still provide deeper insights to a management team that the business may want.