Fast Easy Feedback
Make it easy to hear from your customers
Your customers don’t have to spend their time filling out long surveys to give you all the feedback you need.
The Customer Radar platform can stand alone, plugin, or integrate into your existing CRM, database or management software.
It is designed to make it easy to get started and add the features you need as you grow.
Customer Radar’s real-time customer feedback dashboard shows the Net Promoter Score for your business. NPS will measure the power and quality of “word of mouth”. It allows companies to track each customer experience as happy neutral or unhappy.
The dashboard will show your NPS scores across your various time periods as well as benchmark against your peers. You can see trends across the hour, day, week, month, or even years. You can filter your view, allowing you to identify those dips and peaks in NPS scores across your business.
See every customer comment or use the word cloud which makes it easy to see the most frequently used words from your customers. It's a great way to quickly understand what your customers are saying. You can even filter by promoters, passives and detractors to see the most common trends with each group of customers.
You can choose to set alerts for any customer who has a less-than-satisfactory experience. Closing the loop on feedback is an easy way to retain more customers and manage your customer experience. The dashboard enables you to respond to and manage all of your feedback in one place so you can track the status, resolve any issues and close the loop quickly and easily.
We work with many of the most trusted partners in their categories to optimise your experience and success with Customer Radar.
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