Fast & Easy Feedback
Make it easy for your customer
Your customers don’t have to spend their valuable time filling out long feedback surveys. They only need to answer ONE question to give you all the feedback you need.
Net Promoter Score (NPS), is a customer experience and satisfaction metric widely adopted around the world, and it’s based on one question.
Every day, we look through the feedback, and if there are any complaints, we do something about it as soon as possible.
Find out how Customer Radar has enabled customer-centric businesses to grow.
Check out our blogs on how to get and retain more happy customers.
Net Promoter Score or NPS is the science behind your customer feedback engine.
The features are built to enable you to easily act on feedback, identify areas for improvement, and empower your teams to continuously improve based on what your customers want.
Customer Radar’s real-time customer feedback dashboard shows the Net Promoter Score for your business. NPS will measure the power and quality of “word of mouth”. It allows companies to track each customer experience as happy neutral or unhappy.
The dashboard will show your NPS scores across your various time periods as well as benchmark against your peers. You can see trends across the hour, day, week, month, or even years. You can filter your view, allowing you to identify those dips and peaks in NPS scores across your business.
The word cloud shows the most frequently used words from your customers. The bigger the word, the more often it was mentioned. Its a great way to understand the feedback and easily share it with your team. You can even filter by promoters, passives and detractors to see the most common trends with each group of customers.
Customers who are unhappy with their experience are called detractors. They should be contacted as soon as possible in order to try and turn their experience around. Closing the loop on feedback is a great way to retain more customers and manage your reputation. The dashboard enables you to respond and manage all of your feedback in one handy place so you can resolve any issues, track the status and close the loop quickly and easily.
We work with many of the most trusted partners in their categories to optimise your experience and success with Customer Radar.
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