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LISTEN & LEARN, PROMOTE & GROW

Patient feedback software for dentists that

drives reviews generates demand engages your team improves profitability

Easy-to-use software that gives you real-time private feedback from your customers so you can generate positive online reviews, manage service recovery and drive continuous improvement.

Customer Radar for Dentists

REPUTATION MANAGEMENT

Everything you need to manage your in-person and online reputation

Knowing how your patients really feel about the experience they get with you is important - as what they say as they walk out the door can be very different to what they say online later.

Customer Radar is a simple way to find out what your patients think, deal with any surprises before they become problems and use the positive feedback you get to acquire more patients.

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NPS

See your NPS (Net Promoter Score) and the number of responses for all locations or departments for any date range.

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NPS Breakdown

Breakdown of Promoters, Passives & Detractors across each location or department.

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Word Cloud

The bigger the word, the more frequently it was mentioned. Filter by word, time, promotor, passives or detractors.

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Comment Feed & Reply

Filter comments in various ways or view what triggered an alert. Reply instantly and track the message through to completion.

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BUSINESS BENEFITS

Measurable business value 

Dentists with happy patients have high retention rates - but how do you know if your patients are really happy unless you ask them, and how do you justify the cost of finding out?

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FEATURES

Listen and Learn,
Promote and Grow

Customer Radar connects to your practice management software and starts the feedback process automatically when a patient appointment ends. There are 4 steps to the Customer Radar feedback loop.

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A feedback invitation is sent to your patient by email/text after their appointment ends.

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They are invited to provide feedback including a rating and comments about their experience.

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You get an instant alert when they leave you feedback so you can jump on it if needed.

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respond

You can respond directly to your patient from the alert if there's a problem that needs to be resolved

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Your patient is invited to provide a Google review for your business as part of the feedback loop.

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You can share your feedback automatically with your team, on your website and your social channels.

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Analyse Data on Dashboard

All your feedback is gathered, analysed and presented on your Customer Radar dashboard.

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$175 / month
What’s included:
featured_pricing-dentist Single location or department
featured_pricing-dentist Unlimited Users
featured_pricing-dentist Unlimited feedback
featured_pricing-dentist Full functionality
featured_pricing-dentist Free customer support
featured_pricing-dentist Cancel any time

DENTAL

Customer Radar Pricing

Relative to the cost of losing a customer or living with damaging online stories, Customer Radar represents great value for money.

Pricing is simple - there’s one package and it’s charged by location (or department if you want to gather feedback at that level). The more locations you have, the cheaper it gets.

You get unlimited users and we encourage everyone to have a login and there’s no limit to the amount of feedback you can generate and process. 

If you are a Henry Schein EXACT customer your monthly fee is added to your EXACT bill so you don’t have to do a thing.