LISTEN & LEARN, PROMOTE & GROW
Reputation Management software that
amplifies your reputation generates demand engages your team drives profitability
To run a successful business it's important to know for certain that you are delivering the quality of service your customers expect, and have a way to turn that feedback into demand for your services.
Implementing a successful feedback programme
Customer Radar can connect to most management systems or databases
Bookings or appointment system
Customer loyalty programme
Job management system
Point of sale system
CRM System
SET UP
Connect your management system to Customer Radar
Questions to consider
Can your software send a triggered message to the customer after an interaction?
Does your software have an API that can share data with Customer Radar?
Can you connect your data to the Customer Radar API so we can manage the feedback process on your behalf?
"90% of my bookings are from new clients and when I ask how they heard about us, it’s almost always Google reviews driven by Customer Radar."
Auto Super Shoppes Eurotech Hamilton
A feedback invitation is sent to your customer by email/text when their appointment ends.
They are invited to provide feedback including a rating and comments about their experience
You get an instant alert when they leave you feedback so you can jump on it if needed.
You can respond directly your customer from the alert if there's a problem that needs to be resolved
Your customer is invited to provide a Google review for your business as part of the feedback loop.
You can share your reviews automatically with your team, on your website and on your social channels.
All your feedback is gathered, analysed and presented on your Customer Radar dashboard.