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Capture, manage and amplify your reputation everyday

 

Capture direct customer feedback Manage issues privately before they go online Happy customers can amplify your reputation

You work hard everyday to build a great reputation. Customer Radar helps you capture that reputation so you can use it to grow your business. We link with your practice management software to automate the process of asking for feedback and Google Reviews after an appointment is completed. We help you showcase up-to-date reviews and ratings on your website to build trust. And if you don't get it quite right, you'll get the opportunity to put it right privately without it being posted online. 

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REPUTATION MANAGEMENT

Manage your in-person and online reputation 

Knowing what your customers think about the experience they have with you is not a nice to have it is a must have. If they've had a great experience you get the opportunity to amplify your reputation by asking for online reviews and sharing reviews to your website.

If you didn't quite get the customer experience right, you get the opportunity to resolve any issues in private, to retain them as a customer and reduce the chance of them posting a bad review online.

Customer Radar makes it easy for you to take control of your reputation management.

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Measure customer experience

Track your NPS (Net Promoter Score) to see how well you are delivering on your customer experience

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Track comment trends

The dachboard will show you what you are doing well and where you can improve

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Respond to any customer

You can see every comment and respond to any customer to thank them for their feedback, ask for a Google review or fix any issue that may have arisen.

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Share reviews to your website

You can showcase your own customer rating from your Customer Radar feedback as well as sharing great customer reviews to your website to improve your Google and AI search.

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Measurable business value 

Customer Radar helps vet practices increase retention by giving customers a voice, so you can identify and resolve issues you’d otherwise miss. It also diverts complaints from going straight online and activates happy customers to boost your online reputation with positive reviews and ratings.

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Get customer feeback

Get direct private feeback

Knowing what your customers think is the key to managing and amplifying your reputation. Having a private feedback channel provides the opportunity to connect directly with customers and take any action needed or use the opportunity to amplify your reputation.   

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Amplify you reputation

Amplify your reputation

By enabling customers to share their positive experiences online in the form of Google reviews, you get a continuous flow of new reviews automatically. This helps your Google and AI search ranking to help your business stand out online. 

 

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Engage your staff

Engage your staff

Good team members are hard (and expensive) to find and once you've found one it's important to keep them. By sharing positive feedback from your customers you can keep everyone Engaged and build a positive culture. And by sharing your feedback online through Google reviews, your website and social media it's easier to attract great staff.

 

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Drive 
Profitability

Drive profitability

Improving profitability is all about utilisation. By focusing your marketing on your happiest customers you can control what demand surfaces when. For example, giving loyal happy customers access to discounted services when there's no organic demand is a great way to improve utilisation and will cover the cost of Customer Radar many times over.

 

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"Managing feedback easily and using it constructively means everyone wins – happy customers help to build our growing reputation in the market, our team is always boosted by the positive feedback and it gives us the chance to identify where we need to make changes to improve our services.”"

Dr Rachel Gebbie, ARC’s Relationship Manager

READ THE FULL CASE STUDY >

FEATURES

Capture, manage and amplify your reputation

Customer Radar makes it easy to capture customer feedback, manage or act on the information and amplify your reputation, so you can focus on delivering great customer experiences everyday.

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Automatically ask for feedback after an appointment is completed. Set rules on appointment types and invitation frequency.

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Your customers provide feedback directly to you including a rating and any comments about their experience.

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Get an alert when a customer gives feedback so you can see if any action is needed.

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respond

Respond directly to any customer directly and privately.

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Customers are invited to post Google review after giving feedback.

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You can easily share your reviews and ratings on your website, on your social media and with your team.

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Analyse Data on Dashboard

All your feedback is captured on your Customer Radar dashboard for you to respond to, share or analyse for improvement.

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$149 / month
What’s included:
featured_pricing-vets Single location or department
featured_pricing-vets Unlimited users
featured_pricing-vets Unlimited feedback
featured_pricing-vets Full functionality
featured_pricing-vets Free customer support
featured_pricing-vets Cancel any time

VETERINARY

Customer Radar Pricing

Relative to the cost of losing a customer or living with damaging online stories, Customer Radar represents great value for money.

Pricing is simple - there’s one package and it’s charged by location (or department if you want to gather feedback at that level). The more locations you have, the cheaper it gets.

You get unlimited users and we encourage everyone to have a login and there’s no limit to the amount of feedback you can generate and process.