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Capture, manage and amplify your reputation

Capture customer
experiences everyday Manage issues privately
before they go online Let your happiest customers
amplify your reputation

Your reputation is your most powerful marketing. Customer Radar helps you capture the great feedback you’re missing, manage at-risk customers before you lose them or they post bad reviews, and amplify your online reputation that future customers trust. With every piece of feedback, your team is empowered to deliver a great experience that keeps customers coming back.

Customer Radar can automate feedback invitation workflows by plugging into your existing systems and databases, you can connect directly to our APIs or simply upload a CSV file anytime. The platform is customisable to compliment how you run your business with minimal resource required.

 

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Attract

 

Continuously get more Google Reviews automatically.

When customers search online, reviews are often first decision point. 93% of consumers read reviews before choosing a business and 73% care about how recent they are. Attract is for businesses that need more Google Reviews, more often. It’s the simplest and most predictable way to generate fresh reviews without lifting a finger. And with a built-in safety net to catch at-risk feedback before it goes public, you protect your brand while building trust and visibility where it matters most.

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Convert

 

Turn website visitors into new customers with validated social proof.

Getting found online is only half the battle, turning visitors into customers is the real challenge. Since 85% of consumers trust reviews as much as personal recommendations, Convert adds a validated Customer Score and your most recent reviews directly to your website. By showcasing trusted feedback at the exact moment people are choosing, you turn browsers into new customers.

 

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Retain

 

Winning new customers can be hard, keeping them can be even harder.

Retain includes everything in Attract and Convert plus the tools to manage at-risk customers before you lose them or they post a bad review. Capture 10x more private feedback to identify what’s working and where to improve, while sharing real praise with your team. The result: staff focused on delivering great experiences every day, customers who stay loyal, and a stronger reputation that compounds over time.

 

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We live in a Trust Economy

The Trust Economy, is where people trust real customers more than any marketing message. Yet most businesses let their best stories walk out the door, uncaptured.

That means they miss out on amplifying the earned growth they have worked hard for, driven by loyal customers who come back time again, spend more and recommend you to others.

Customer Radar helps you capture those everyday experiences, turn them into powerful reviews, and unlock trust, visibility, and growth.

 

85%

of customers trust online reviews as much as personal recommendations. 

 

 

93%

of consumers read reviews before making a decision.

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"We are able to tell our team when they are doing well and sort out problems without people bagging us on Facebook or Google."

Business Manager

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Get more Google Reviews & drive more people to your website 

Attracting more customers starts with getting more people to visit your website. To become more visible in Google local search and stand out from your competition, you need a steady stream of new Google Reviews every month. With more reviews, you get more site traffic - and that’s the first step

Customer Radar Attract automates the process of capturing Google Reviews. It offers a safety net, giving you a chance to talk to unhappy customers before they leave a bad Google review.

  • Automated Google review requests
  • Google review safety net
  • Easy for your customer 
  • Set & forget
  • Unlimited reviews

 

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Turn web visitors into customers

 

When visitors land on your website, it’s important to make a strong impression and give them every reason to become customers.

Customer Radar automatically collects private feedback and enables you display real, verified ratings and the reviews on your site. By showcasing the great experiences your customers have every day, you are continually amplifying your online reputation to give future customers the confidence and proof they need to choose your business.

  • Capture unlimited private feedback
  • Automated Google review requests
  • Showcase a validated customer score on your website
  • Display up-to-date reviews and testimonials on your website
  • Get found by Google and AI with high quality customer generated content

 

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Optimise retention and keep your customers coming back

Customer retention and loyalty is the lifeblood of your business, and keeping your hard-won customers coming back is key to your long-term success. The Retain package includes all the features of the Attract & Convert modules, plus gives you the tools and insights you need to ensure your customers keep coming back.

With Retain you can manage at risk customers, deal with complaints or issues in private, see what is going well and where you can improve from your customer perspective. One of the biggest benefits our customers share with us, is that it connects their team directly to the customer experience and empowers them to focus on delivering the best possible customer experience every day.

A great customer experience is at the foundation of ultimately building a more profitable and sustainable business.

  • Gather unlimited private feedback
  • Automated or manual feedback management
  • Private complaints management
  • Centralised dashboard for continuous improvement
  • Engage and connect your team directly with the customer experience
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Getting started

Customer Radar plugs easily into your existing systems to automate the workflows, connect via our APIs or simply upload a CSV file anytime. From hands on to fully automated or somewhere in between, you choose how you want to run the programme.

To explore the best option for your business or to discuss a trial click the link below to find out.

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"I love that responses come directly to me, letting me act immediately, whether it's praising my team or addressing an issue. The ability to respond quickly gives me confidence in retaining my customers"

Manager