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LISTEN & LEARN, PROMOTE & GROW

Customer feedback software that

drives reviews generates demand engages your team improves profitability

Easy-to-use software that gives you real-time private feedback from your customers so you can generate positive online reviews, manage service recovery and drive continuous improvement.

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HOW CUSTOMER RADAR WORKS

Listen and Learn,
Promote and Grow

Customer Radar connects to your booking or appointment management system in a few clicks and starts the feedback process automatically when an appointment or transaction is completed. There are 4 steps to the Customer Radar feedback loop.

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A feedback invitation is sent to your customer by email/text when their appointment or interaction finishes.

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They are invited to provide feedback including a rating and comments about their experience

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You get an instant alert when they leave you feedback so you can jump on it if needed.

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respond

You can respond directly to your customer from the alert if there's a problem that needs to be resolved

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Your customer is invited to provide a Google review for your business as part of the feedback loop.

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You can automatically share feedback with your team via email, chat groups or with others on your website and social channels.

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Analyse Data on Dashboard

All your feedback is gathered, analysed and presented on your Customer Radar dashboard.

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