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LISTEN & LEARN, PROMOTE & GROW

Customer feedback software for vets that

drives reviews generates demand engages your team improves profitability

Easy-to-use software that gives you real-time private feedback from your customers so you can generate positive online reviews, manage service recovery and drive continuous improvement.

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MANAGE REPUTATION

Everything you need to manage your in-person and online reputation 

Knowing how your customers really feel about the experience they get with you is important - as what they say as they walk out the door can be very different to what they say online later

Customer Radar is a simple way to find out what your customers think, deal with any surprises before they become problems and use the positive feedback you get most of the time to acquire more customers. 

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NPS

Shows NPS (Net Promoter Score) Score and number of responses for all selected measures for the specified date range.

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NPS Breakdown

NPS breakdown for Promoters, Passives & Detractors across each selected measure.

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Word Cloud

The bigger the word, the more frequently it was mentioned. Filter by time, promotor, passives or detractors.

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Comment Feed & Reply

Filter comments in various ways or view what triggered an alert. Reply instantly.

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BUSINESS BENEFITS

Measurable business value 

Vet practises with happy customers generally have high retention rates - but how do you know if your customers are really happy unless you ask them, and how do you justify the cost of finding out?

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FEATURES

Listen and Learn,
Promote and Grow

Customer Radar connects to your vet practice management software and starts the feedback process automatically when an appointment ends. There are 4 steps to the Customer Radar feedback loop.

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A feedback invitation is sent to your customer by email/text when their appointment ends.

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They are invited to provide feedback including a rating and comments about their experience

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You get an instant alert when they leave you feedback so you can jump on it if needed.

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respond

You can respond directly to your customer from the alert if there's a problem that needs to be resolved

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Your customer is invited to provide a Google review for your business as part of the feedback loop.

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You can share your reviews automatically with your team, on your website and on your social channels.

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Analyse Data on Dashboard

All your feedback is gathered, analysed and presented on your Customer Radar dashboard.

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$175 / month
What’s included:
featured_pricing-vets Single location or department
featured_pricing-vets Unlimited users
featured_pricing-vets Unlimited feedback
featured_pricing-vets Full functionality
featured_pricing-vets Free customer support
featured_pricing-vets Cancel any time

VETERINARY

Customer Radar Pricing

Relative to the cost of losing a customer or living with damaging online stories, Customer Radar represents great value for money.

Pricing is simple - there’s one package and it’s charged by location (or department if you want to gather feedback at that level). The more locations you have, the cheaper it gets.

You get unlimited users and we encourage everyone to have a login and there’s no limit to the amount of feedback you can generate and process.