Net Promoter Score (NPS), is a customer experience and satisfaction metric widely adopted around the world, and it’s based on one question.
Every day, we look through the feedback, and if there are any complaints, we do something about it as soon as possible.
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Fill in the boxes below using estimates from your business.
Average spend per transaction
Average number of transactions
per customer per year
Average lifetime (in years)
of a customer
Average number of complaints per month
96% of dissatisfied customers don't complain. For every 1 complaint you know, there are potentially 25 others that haven't complained.
90% of dissatisfied customers don't return.
Current Google reviews
Number of months using Customer Radar