Mega Menu Features Image
What is NPS?

Net Promoter Score (NPS), is a customer experience and satisfaction metric widely adopted around the world, and it’s based on one question.

Why Customer Radar?

Every day, we look through the feedback, and if there are any complaints, we do something about it as soon as possible.

Mega Menu Resources Image 01

Find out how Customer Radar has enabled customer-centric businesses to grow.

Mega Menu Resources Image 02

Check out our blogs on how to get and retain more happy customers.

Choose the package that suits your business


Get started listening to your customers. Includes unlimited feedback volume, unlimited users, live dashboard, dynamic comment questions + more

$ 69 / mo

NPS score
Branded feedback page
Unlimited feedback volume
Rating scale options
Rating UI style
Dynamic comment questions
Unlimited users
User on boarding & training
User support & helpdesk
Send Engine
Multiple feedback channels
Feedback Tab
Feedback alerts by email
Dashboard Live NPS
Dashboard NPS trends over time
Dashboard Word clouds
Dashboard Comment groups


Listen + Engage includes replies to any customer anytime, templated and customized replies, reminders and escalations, live screen, engagement reporting, track feedback status + more.

$ 99 / mo

Everything in Listen PLUS
Live screen
Reply to any feedback
Feedback Status
Templated reply by email
Templated reply by TXT*
Reminders and escalations


Listen + Engage + Amplify includes Google Review or Trip advisor booster, Share to your website, Customised feedback page, Customised analysis groups, customised comment groups + more

$ 129 / mo

Everything in Listen & Engage PLUS
Grow your online reviews
Share to website
Customised feedback page
Customised Comment groups


Enterprise package is customised to suit the needs of the businesses + API software connectors, SSO, customized data integrations + more


Everything in Listen, Engage & Enterprise PLUS
Follow on survey
Analysis groups / Benchmark Graph
Promotion management
Customised reporting
Account Manager
Software connecters (APIs)
Customised data integrations
If you have any questions give us a call


Can Customer Radar help me get more Google Reviews for my business?
Customer Radar enables you to automatically get more Google reviews, more often. Up to 90% of prospective customers will check your online reviews before buying products and services, so it's important to continuously maintain your online reputation.
What is the best plan for my business?
There's a range of plans and prices to suit most businesses including 3 easy to use, fully featured options plus a customized option for companies that have unique requirements. Check out our pricing and plans to find the one that suits you.
Can I stop customers from posting negative reviews online?
The short answer is, you can't stop every negative review. However, think of Customer Radar as a fence at the top of the social media cliff. It helps you to catch and resolve most issues privately before they escalate or go online. Up to 90% of customers now trust online reviews as much as personal recommendations. Dealing with unhappy customers as soon as possible will increase your chances of keeping and retaining them longer.
How does customer feedback impact marketing?
Customer Radar helps you multiply your marketing by continuously improving your customer experience and increasing the retention of existing customers. This means that any new customers you attract from marketing activity are more likely to become long-term repeat customers, not just one-time purchasers. Did you know that retaining only 5% more of your existing customers is enough to boost your profits by up to 95%.
What else can we do with our customer feedback?
Customer Radar makes it easy to see all your customer feedback in one place. You can even select and share your customer feedback on your website. You can also share your feedback on social media and in your other marketing.
Is there something else you'd like help with? Send us a message and we’ll come back to you as soon as we’ve got the answer.


New Zealand’s retail industry is changing. No longer do consumers make purchasing decisions based on price or quality alone—today’s king is customer experience. Foodco New Zealand recognised this trend and contacted Customer Radar to make a change in approach to gathering customer feedback for their Muffin Break and Jamaica Blue brands.

Repco prides itself on quality, expertise and knowledge. Having built Australasia’s most recognised automotive brand on this promise, Repco needs to know that its people are living up to this promise

You probably know JUCY for their trendy purple and green vans and sassy marketing. What you might not know, is that they’re massive champions of the customer experience, and we’re proud to be partnered with them on this journey