Net Promoter Score (NPS), is a customer experience and satisfaction metric widely adopted around the world, and it’s based on one question.
Every day, we look through the feedback, and if there are any complaints, we do something about it as soon as possible.
Find out how Customer Radar has enabled customer-centric businesses to grow.
Check out our blogs on how to get and retain more happy customers.
You work hard to bring in new customers and provide the best experience possible. If you’re not actively asking your customers what they think, you may not know what they really like about the experience you provide and you may be surprised if they don’t come back or worse they post a negative review online.
The key to improving your reputation and retention rates is to understand what makes your customers happy and to fix any issues quickly. Asking them for simple and easy-to-action feedback will help you turn unhappy customers into happy ones and turn your happy customers into your biggest advocates who promote your business for you.
Research shows that retaining 5% more of your customers is enough to boost your profits by up to 95%!Customer Radar software will help you find out what customers think, and you’ll be able to solve their issues to turn unhappy customers to happy ones.
As well as reviewing and actioning valuable feedback from your customers, you’ll be able to add the feedback to Google reviews so more customers can find you online.
Turn your team into customer champions by empowering them to provide a great experience. Use real-time customer feedback to recognise employees who are delivering a great experience and, on the flipside, coach employees to improve.
Hey there, veterinary professionals! Today, we're diving into the heart of your practice – the relationships you build with your clients. Nurturing strong...
more
You can’t be everywhere – but your customers are. Customer Radar helps you tune in to what they’re saying.
more
Whether you want them to or not, your clients talk about your business – to their friends and family, in community groups, and on social media. But are...
more❝90% of my bookings are from new clients and when I ask how they heard about us, it’s almost always Google reviews driven by Customer Radar.❞Business Owner
❝We are able to tell our team when they are doing well and also sort out the problems without people bagging us on Facebook or Google.❞Manager
❝The complete ease of use, it is easy to use the dashboard, and respond to customers - very simple. Your team are incredible - no problem or query is too small.❞Owner
