Getting timely feedback from your customers means you can fix issues quickly, increase retention and grow your digital reputation every day. If a customer isn't satisfied, do you have an opportunity to do something about it or do they just leave and never come back? Or worse do they post poor reviews about you? Do you know who your happiest customers are and are you making it easy for them to post great reviews and build your reputation? Are you able to show your team when they are doing well and where they can improve the customer experience?Find out more
Your customers are already talking about you
Are you listening?
Your business’ reputation is built on a foundation of customer experience, so gathering customer feedback is crucial when making business decisions. Calculate your customer lifetime value and see the impact that losing unhappy customers can have on your revenue as well as your reputation.
"It's great to get feedback, whether it's good or bad and to know how we are tracking. I have referred you to a lot of businesses."Calculate
Fix issues before they escalate
❝ Customer Radar gives us the opportunity to get feedback in a non threatening way, allowing us to then contact unhappy customers to discuss issues.❞
Increase customer retention
❝ We need to understand exactly where the experience can be enhanced to make sure we’re retaining as many customers as possible.❞
Empower your team to improve customer experience
❝ It’s so good for the team to know. It really lifted them and showed them where to focus their attention.❞
Specialist customer feedback and reputation management technology that works.
❝The team got a real buzz out of being able to see what customers were saying about them. That made a big difference. It really helped us to understand the types of conversations that we could have with customers and how we could be engaging with customers in the future.❞