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What is NPS?

Net Promoter Score (NPS), is a customer experience and satisfaction metric widely adopted around the world, and it’s based on one question.

Why Customer Radar?

Every day, we look through the feedback, and if there are any complaints, we do something about it as soon as possible.

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Find out how Customer Radar has enabled customer-centric businesses to grow.

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Check out our blogs on how to get and retain more happy customers.

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Make it easy for customers to tell you what they think and manage your online reputation.

Getting timely feedback from your customers means you can fix issues quickly, increase retention and grow your digital reputation every day. If a customer isn't satisfied, do you have an opportunity to do something about it or do they just leave and never come back? Or worse do they post poor reviews about you? Do you know who your happiest customers are and are you making it easy for them to post great reviews and build your reputation? Are you able to show your team when they are doing well and where they can improve the customer experience?

Find out more

Take control of your in-person and online reputation.

Your customers are already talking about you
Are you listening?



What is your customer’s experience worth?

Your business’ reputation is built on a foundation of customer experience, so gathering customer feedback is crucial when making business decisions. Calculate your customer lifetime value and see the impact that losing unhappy customers can have on your revenue as well as your reputation.

"It's great to get feedback, whether it's good or bad and to know how we are tracking. I have referred you to a lot of businesses."


What do our customers say?

Fix issues before they escalate

❝ Customer Radar gives us the opportunity to get feedback in a non threatening way, allowing us to then contact unhappy customers to discuss issues.❞

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Increase customer retention

❝ We need to understand exactly where the experience can be enhanced to make sure we’re retaining as many customers as possible.❞



Empower your team to improve customer experience

❝ It’s so good for the team to know. It really lifted them and showed them where to focus their attention.❞





Get started and add features as you need them.


Basic pricing plan for smaller businesses wanting to manage feedback. Includes unlimited feedback volume, dashboard management, dynamic comment questions + more

$ 69 / mo


Everything in Listen package +interactive live screen, templated and customised reply emails and more

$ 99 / mo


Everything in Listen and Engage +customised options and more

$ 129 / mo


Everything in Listen, Engage &Enterprise + software connectors, customised data integrations and more

❝The team got a real buzz out of being able to see what customers were saying about them. That made a big difference. It really helped us to understand the types of conversations that we could have with customers and how we could be engaging with customers in the future.❞
Liquorland Liquorland