CASE STUDIES

What our customers say

How our customers use feedback to boost client engagement and satisfaction, improve service quality, increase team empowerment and strengthen digital presence.

FRANKLIN VETS

Boosting client satisfaction at Franklin Vets through proactive feedback

Wanting to request, receive and understand client feedback along with challenges in gathering timely feedback due to the nature of client visits, led to the adoption of Customer Radar.

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WELLINGTON DENTAL PRACTICE

From strength to strength: The Wellington Dental Practice’s feedback journey

Customer Radar was able to seamlessly integrate with EXACT dental practice management software which The Wellington Dental Practice uses, ensuring a straightforward, hassle free implementation.

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KILMORE DENTAL & SPECIALIST CENTRE

Kilmore Dental & Specialist Centre Sees Remarkable Growth in Online Reviews and Patient Feedback

Customer Radar provided an integrated, automated solution that seamlessly worked with EXACT—Kilmore Dental’s practice management software.

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ARC VETS

Boosting veterinary service quality through effective feedback management

The integration with ezyVet allows ARC to manage the customer experience at a customer level and ensures that interaction with pet owners is managed sensitively.

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IMPRESSION DENTAL GROUP

Impression Dental Group realises 109% increase Google review volumes

Impression Dental Group is committed to continuous improvement and excellence in our patient care. We were looking for a tool to measure and maintain our customer-centric approach, which we see as vital for long-term success and growth. We also wanted an easy way for patients to share their positive word of mouth via online reviews.

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DPL INSURANCE

DPL Insurance used Customer Radar data to drive a great customer experience

Learn how DPL Insurance obtained more visibility over their customer experience, gaining thousands of responses and made a number of positive changes to their business.

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MUFFIN BREAK & JAMAICA BLUE

Foodco gained high volumes of data and the know-how to process and respond.

Prior to engaging Customer Radar, Foodco franchises gathered feedback from about 1% of customers. In the first week of using Customer Radar, they collected feedback from over 11,000 customers for Muffin Break alone.

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What our customers say

Boosting client satisfaction at Franklin Vets through proactive feedback

From strength to strength: The Wellington Dental Practice’s feedback journey

Kilmore Dental & Specialist Centre Sees Remarkable Growth in Online Reviews and Patient Feedback

Boosting veterinary service quality through effective feedback management

Impression Dental Group realises 109% increase Google review volumes

DPL Insurance used Customer Radar data to drive a great customer experience

Foodco gained high volumes of data and the know-how to process and respond.