As we've seen in the previous blog on growth through Net Promoter Score, identifying your Promoters, Passives and Detractors is all about measurement and...

Net Promoter Score is a method designed to gauge a company’s overall customer satisfaction and willingness to recommend the product or service to their...

Mindset of the modern customer, global consumerism and the perpetual business growth drive have contributed to a overarching culture of buying things...

Sure, Net Promoter Score is a robust measure of a business’s customer experience and loyalty, as well as being a reasonably accurate predictor of future...

News about a California law firm taking Yelp to court over defamatory user reviews in the US broke this month highlighting ongoing pain some businesses...

We recently published a guide on ‘How to get the GOLD out of customer complaints’, which explored the reasons why complaints are of a huge benefit to your...

Providing customers with a personalised shopping experience is no longer a nice-to-have. In 2018 and ahead, retailers need to think about personalisation...

Every business’s dream is to crack the Chinese market. Capture just 0.01%, and you’re set for a successful business.

There’s something incredibly powerful about a city: The buzz, the feeling of energy, connection, and possibility.

Customer experience is increasingly becoming the difference between organisations that win, and organisations that become extinct.