When it comes to customer feedback, it’s easy to get complacent. You might have everything set up right, but what happens if no-one within the business is...

In the past, when you’ve wanted to know what your customers think, you would have generally gone straight to a market research team. They would have...

Have you ever gone into a store or business and wished you could give feedback but just find it’s too hard? Giving it in person seems a bit daunting...

Everyone makes decisions based on instincts. And everyone makes decisions based on experience. But the truly effective businesses are the ones that make...

You’re in a shop and you experience some brilliant customer service; the staff go above and beyond to help you. When you leave the store, what do you do?...

I recently heard an interview with a business owner who made a comment that “if you don’t have repeat customers you don’t have a sustainable business”....

Negative customer feedback is something a business can never truly escape from. It’s the wasp in the room, the Christmas decorations in October, or the...

We've been busy developing a totally new Customer Radar software platform. We have taken on board all client feedback, and after more than 18 months of...

Consumers love their phones, their tablets; all their mobile devices. Equally so, they love their apps and their games, whether anyone wants to admit to...

Customer experience isn’t just about being able to provide a good product or service. It’s more than that. It’s about the people behind delivering that...