You’re in a shop and you experience some brilliant customer service; the staff go above and beyond to help you. When you leave the store, what do you do?...

It can be easy to get caught up with all the different theories and perspectives of how to run a business – and what opportunities you should pursue and...

I recently heard an interview with a business owner who made a comment that “if you don’t have repeat customers you don’t have a sustainable business”....

Negative customer feedback is something a business can never truly escape from. It’s the wasp in the room, the Christmas decorations in October, or the...

We've been busy developing a totally new Customer Radar software platform. We have taken on board all client feedback, and after more than 18 months of...

Consumers love their phones, their tablets; all their mobile devices. Equally so, they love their apps and their games, whether anyone wants to admit to...

Customer experience isn’t just about being able to provide a good product or service. It’s more than that. It’s about the people behind delivering that...