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LISTEN & LEARN, PROMOTE & GROW

Reputation Management software that

amplifies your reputation generates demand drives profitability

To run a successful business it's important to know for certain that you are delivering the quality of service your customers expect, and have a way to turn that feedback into demand for your services.

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CUSTOMER FEEDBACK

Implementing a successful feedback programme

To run a successful feedback program you need to ask customers for their feedback after they have finished interacting with you. Customer Radar simplifies the process by automatically sending a feedback request by email or text when a booking, appointment, transaction, or milestone is completed. All you have to do to get started is set up the connection between your management system and Customer Radar.

If you have one of these systems then you can likely use Customer Radar to gather feedback

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Bookings or appointment system
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Customer loyalty programme
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Job management system
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Point of sale system
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CRM System

SET UP

Connect  your management system to Customer Radar

Questions to consider

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Can your software send a triggered message to the customer after an interaction?
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Does your software have an API that can share data with Customer Radar 
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Can you use the Customer Radar API to share data so we can manage the feedback invitations on your behalf?
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"90% of my bookings are from new clients and when I ask how they heard about us, it’s almost always Google reviews driven by Customer Radar."

Nik Fowlie, Owner -
Auto Super Shoppes Eurotech Hamilton

FEATURES

Listen and Learn,
Promote and Grow

Customer Radar connects to your vet practice management software and starts the feedback process automatically when an appointment ends. There are 4 steps to the Customer Radar feedback loop.

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A feedback invitation is sent to your customer by email/text when their appointment ends.

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They are invited to provide feedback including a rating and comments about their experience

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You get an instant alert when they leave you feedback so you can jump on it if needed.

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respond

You can respond directly your customer from the alert if there's a problem that needs to be resolved

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Your customer is invited to provide a Google review for your business as part of the feedback loop.

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You can share your reviews automatically with your team, on your website and on your social channels.

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Analyse Data on Dashboard

All your feedback is gathered, analysed and presented on your Customer Radar dashboard.

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